Policies
Payment Policy
This page is a placeholder.
The full payment policy for Sterling Transfers is being prepared and will be published here. It has not yet been finalised or legally reviewed. If you have a question in the meantime, please contact us.
The key points already apply: Once you accept your quote, full payment is required no later than 48 hours before your scheduled journey. Your booking is only confirmed once payment has been received. The full policy will also cover the points below.
Accepted payment methods
How you can pay once you've accepted a quote.
Payment deadline
Full payment at least 48 hours before travel, and what happens if it isn't received in time.
Extra charges
Any charges that may apply if the journey changes on the day, such as extra stops or waiting time.
Refunds
How refunds are handled, in line with our Cancellation Policy.