Questions, answered

Yes. We arrange transfers to and from airports across the UK, including Heathrow, Gatwick, Stansted, Manchester and many more.

Yes. Sterling Transfers is based in Surrey, and journeys from anywhere in the county can be arranged.

We can arrange journeys across the UK. Tell us where you're starting and where you're going, and we'll come back to you.

A licensed driver — either working for us or for one of our carefully selected transport partners. Partners are independent businesses, but you book with us and deal with us throughout.

We work with carefully selected, vetted and appropriately licensed transport partners. Before working with a partner, we aim to ensure that the appropriate licensing, insurance and documentation requirements are met.

Yes. Every journey is arranged in advance. We don't offer on-demand pick-ups.

Yes. All journeys are paid for in advance — you don't pay the driver at the end of the journey.

Once you accept your quote, full payment is required no later than 48 hours before your scheduled journey. Your booking is only confirmed once payment has been received.

Yes. Quotes are free, and there's no obligation to book.

Contact us as soon as possible. We'll do our best to accommodate reasonable changes, although some changes may affect the price.

Let us know as soon as you're aware. If you've given us your flight number, we may be able to monitor the flight and coordinate with the transport partner.

It depends on how much notice you give. More than 48 hours before travel you'll normally be eligible for a refund, less any reasonable costs incurred. Within 10 hours, a 25% cancellation fee applies.

If a passenger doesn't attend the collection point and can't be contacted within a reasonable waiting period, the booking may be treated as a no-show and may be non-refundable.

Yes. Just give us the passenger's name and a contact number for them on the day.

Tell us how many passengers and how much luggage there will be, and we'll look at arranging an appropriate vehicle.

Yes. We arrange private journeys too — A-to-B, long-distance, stations, hotels, cruise ports and events.

Contact us and tell us what happened. Complaints are taken seriously, and dealing with them is our responsibility.